Refund policy

All Whiskey and Woof products are hand made, weighed and throughly inspected before shipped. Due to the nature of our products, used candles cannot be returned or refunded. Products that arrive damaged will replaced or refund products damaged during shipment if photographic proof of damage is submitted within 2 days of delivery.

In the event a package is damaged (as defined as melted or broken), during shipping customers may return unused candle(s), have a replacement sent or be issued a refund of the purchase price, less shipping and handling when Whiskey & Woof is provided with visual evidence (photographic or video) of damage within 48 hours of delivery receipt. Please send email visual materials to: officialwhiskeyandwoof@gmail.com 

Due to the nature, time, materials and process of custom orders, bespoke products are eligible for a replacements when Whiskey & Woof is provided with visual evidence (photos or video) of the damage, which is defined as breakage or melted candles, replacements only, not refunds will be issued. Reasonable effort will be made on the part of Whiskey & Woof LLC to resolve and come up with solutions for issues.  Responses to the solutions must be lodged within an additional 48 hours or the matter will be considered closed. New York State and PayPal stand behind this custom order policy.